General Shipping Policy
All orders will be dispatched within 3–7 business days after successful payment.
Order Cancellation & Modification
We support Cash on Delivery (COD) for eligible regions.
If you wish to cancel or revise your order, please contact our customer service team before your parcel is shipped out. Be sure to provide your unique order number for quick processing.
Once your package has left our warehouse, order cancellation, address edits or product changes cannot be completed.
International Shipping Notice
For customers residing outside the United States:
Import duties, customs taxes, VAT, import/export tariffs and all other customs clearance fees are not included in product prices or shipping charges. Any customs-related fees shall be fully borne by the buyer.
Supplementary After-Sales Reminder
All pet nutrition powder cans are tightly sealed to avoid leakage during delivery. If you receive damaged packaging, please submit clear photos of the carton and goods within 48 hours after delivery for follow-up solutions.
Return Policy
We provide a full refund service for unshipped orders upon customer request.
For delivered goods, please contact our support team within 30 days of delivery if your pet has adverse reactions after consumption; relevant photos or veterinary consultation records are required for refund review.
Original shipping fees paid at checkout are non-refundable, and buyers need to cover return shipping expenses unless the product arrives broken or defective.
⚠️ Note: This is a nutritional supplement, not a replacement for medication. Consult your vet if your pet has ongoing skin issues.